Our goal is to make your printing experience with us as frictionless as possible. The steps below will guide you through our simple and quick process.
HOW TO ORDER
BUILD A QUOTE
In order to provide you with a custom quote, you will need to provide the following:
- artwork in a vectored format,
- order details such as sizes, color(s), and quantity.
Select any product featured in our Shop and select “Create Quote” to conveniently begin your quote request process. Simply complete all relevant and required details. Follow the instructions provided in the quote form. If you encounter any issues, contact us at shop@ofpprinting.com.
QUOTE & PAYMENT
Once all the details are sorted out. We will send you a quote based on your order. If you approve it, then we can proceed with your order. We ask for full payment upfront before we can start on any order.
YOUR ORDER PROCESS BEGINS
Once invoice has been paid for, your order process begins.
APPROVE MOCKUP
Approve your mockup and final artwork. Please be sure to look over all details of the mockup before approving the proof.
PRODUCTION
Now the order is finally in production. Artwork needs to be prepped, films need to be output, screens need to be burned (if screen printing is chosen) and finally print your wonderful products. Leave this up to us!
PICK UP / SHIP
Your order is ready! You can choose to pick up at our Temecula Location or choose for us to ship your goods. *Please note that shipping time is not included in production turnaround time.
ARTWORK REQUIREMENTS
To ensure that your print work comes out as fantastic as you’d expect it to be, we require that you follow the instructions below when submitting artwork for printing.
ACCEPTABLE FILE TYPES
- Adobe Illustrator (.ai)
- Adobe Photoshop (.psd)
- Vector (.eps)
- Portable Document Format (.pdf)
- Tagged Image File Format (.tiff)
We require all files to be in Adobe Illustrator or Adobe Photoshop. Adobe Photoshop files must be at least 300 dpi and must contain the layers. If done in Illustrator, make sure text is converted to outlines. We will NOT proceed with the order if artwork is of poor quality, unless you would like to have us vector it for you for a small fee.
GRAPHIC SIZING
To expedite the process, we ask that Illustrator files be sized.
For Photoshop files, make sure the graphic(s) meet our minimum requirement, but please advise either your salesperson, or note it on your work order form, what size you would like the graphic(s) to be. However, if you are unsure how to do this, leave it up to us.
We size the graphic to fit the smallest shirt in your order. We use the same size graphic for all t-shirts, unless a different size graphic(s) is requested (minimums apply). Having multiple sizes for one graphic will be an additional cost.
ART APPROVAL
Art approvals will be sent via email within a reasonable time after order has been placed. The digital mock-up must be approved or acknowledged with a response within 24 hours. If you do not approve the mockup within 24 hours your order may be delayed.
After approvals are signed or consented via e-mail there will be no changes. *Note: OFP Printing & Apparel is not responsible for interruption on production due to delayed approval of the digital mock- up.Please be sure to check your mock-up for artwork accuracy such as: color, dimensions, spelling, and product information.
ESTIMATES
Estimates expire in 15 days. Estimates are subject to change upon review of the graphic. You will receive an estimate within 24-48 business hours of your quote request. Weekends & holidays are excluded. Example: You submit a request Friday at 3:30pm you will receive your estimate on Monday or Tuesday during business hours. Please provide us with a little time to get back to you.)
SHIPPING, DELIVERIES & UPS PICKUPS
Customers are responsible for all shipping and handling fees (if applicable). Customer must inform us when placing the order if the order will be shipped to a specific location. We use our own shipping account and add shipping cost to your invoice. OFP Printing is not responsible for any delays once it leaves with the courier.
TURNAROUND TIME & DUE DATES
Our turnaround is usually 7-10 business days. If we are extremely busy our turn around can vary from 10-14 business days. This applies to apparel only, as promotional items and print work will be quoted at the time of ordering. Due dates are really important to us. If you have an specific date that you must have your production in your hands please let us know. We do offer a rush service (if available) please contact us if you need a rush order.
DAMAGES AND UNDER RUNS
We do our best to ensure every garment is printed correctly but mistakes are inevitable. Customers have 48 hours to inspect and report any damages or defects with the order. We are not liable for any garment manufactured inconsistencies including, but not limited to, mislabeled garments, color dye irregularities, or stitching errors in garments. We are not responsible if certain items are out of stock. If items are out of stock, we will inform you as soon as possible and offer you alternative styles. Placement: Please be aware that the industry standard is 1/4” tolerance in either direction. This will not be considered a misprint.
RUSH ORDERS
We do offer rush services, but this service is not always available. In order for your order to be consider as a rush we need the following: Work Order must have all the details of your order including garment style and size breakdown. Rush orders are subject to a rush fee, per graphic setup.
CANCELLATIONS
All orders are final, if a cancellation is made it must be made within 24 hours, order has been placed you will be subject to a 20% restocking fee plus a partial payment covering any service already provided . Absolutely NO cancellations will be allowed if the order is already in process, or any printing has been done. *If your order is a Rush there are no changes allowed after your order has been placed.
ART APPROVAL
Art approvals will be sent via email within a reasonable time after order has been placed. The digital mock-up must be approved or acknowledged with a response within 24 hours. If you do not approve the mockup within 24 hours your order may be delayed. After approvals are signed or consented via e-mail there will be no changes.
Note: OFP Printing & Apparel is not responsible for hindrance on production due to delayed approval of the digital mock- up.
Please be sure to check your mock-up for artwork accuracy such as: color, dimensions, spelling, and product information.
PAYMENT
We require all orders to be paid in FULL. If payment has not been made the order will NOT be processed. We accept major credit cards Visa, MasterCard, Discover and American Express. We can accept checks on a case-by-case basis, and ACH is available.